EnableAll Professional Services Terms

Last Updated: January 11, 2026

Introduction

EnableAll's mission is to make the web accessible for everyone. Our Professional Services are designed to help you improve accessibility, address complex challenges, and build more inclusive digital experiences. We approach every engagement with care and a genuine commitment to your success

These EnableAll Professional Services Terms (“PS Terms”) govern the provision of Professional Services by EnableAll Limited (“EnableAll”, “we”, “us”, or “our”) to you (“Customer”, “you”, or “your”).

These PS Terms are incorporated into the EnableAll Terms of Service available at www.enableall.com/terms-of-service (“TOS”). Capitalized terms not defined here have the meanings given in the TOS.

1. Acceptance and Relationship to the TOS

1.1 Acceptance

You accept these PS Terms when you do any of the following (each, an “Acceptance”):

(a) click to accept or check a box indicating acceptance;
(b) click to pay for a Quote or Professional Services online;
(c) confirm in writing (including by email) that you wish to proceed with a Quote or Professional Services;
(d) sign or execute a Quote, Order Form, or Statement of Work; or
(e) otherwise instruct EnableAll in writing to commence Professional Services.

Professional Services may be agreed by acceptance of an Order Form, Quote, or Statement of Work (each of which may constitute a Statement of Work), whether accepted by signature, click-to-accept, online payment, or written confirmation (including email).

1.2 Order of precedence

These PS Terms supplement the TOS. If there is any conflict relating to Professional Services between: (a) an applicable Order Form, Quote and/or Statement of Work (each, an “SOW”); (b) these PS Terms; and (c) the TOS, the following order of precedence will apply (in descending order): (1) the SOW; (2) these PS Terms; and (3) the TOS, but only to the extent of the conflict and only with respect to Professional Services. For all other matters, the TOS will apply.

For avoidance of doubt, the PS Agreement may specify payment model, milestones, and deliverable-specific fees for the applicable Professional Services engagement.

1.3 Entire agreement for Professional Services

These PS Terms together with the applicable Quote, Order Form, Statement of Work (if any), and any written scope confirmation (including email) (collectively, the “PS Agreement”) form the entire agreement between the parties regarding the Professional Services described therein.

2. Definitions

“Deliverables” means any reports, documents, remediation guidance, code snippets, configurations, remediated files, training materials, or other materials delivered by EnableAll as part of Professional Services, as described in the applicable PS Agreement.

“Quote” means a written or electronic quote provided by EnableAll (including by email or online checkout link) describing scope, fees, and any timeline estimates.

“Time-Based Engagement” means Professional Services provided on the basis of a time commitment (e.g., hours or days) rather than fixed Deliverables.

“Customer Materials” means any materials, content, data, credentials, access, environments, repositories, information, or instructions provided by Customer to EnableAll for Professional Services.

“In-Scope Assets” means the specific website(s), domain(s), theme(s), environments (e.g., staging/production), pages, user journeys, files, and/or other digital assets expressly included in the applicable PS Agreement.

“Excluded Items” means items out of scope unless expressly included in the PS Agreement, including: (a) non-HTML content (e.g., PDFs, audio, video) except where file/media remediation is purchased; (b) third-party applications, plugins, widgets, embedded content, or third-party checkout/order confirmation components; (c) content or functionality outside Customer’s control; and (d) any “Excluded Issues” described in the TOS (as applicable).

“Litigation Support” means technical assistance related to an accessibility complaint or demand letter (where purchased or included), and does not include legal advice, legal representation, or payment of Customer legal fees or settlements.

“File Remediation Services” means remediation of Customer-provided files (e.g., PDF/Word/PPT/ Excel/ePub) to improve accessibility, as described in the PS Agreement.

3. Professional Services Scope

3.1 What Professional Services may include

Professional Services may include (without limitation), as agreed via a PS Agreement:

(a) manual accessibility audits and reporting;
(b) code review and remediation support (including suggested changes and/or implementation where agreed);
(c) custom remediation of identified accessibility issues;
(d) VPAT/ACR preparation;
(e) user testing coordination and reporting;
(f) accessibility consulting, training, workshops, and roadmapping;
(g) file accessibility remediation (e.g., PDF/Word/PPT/Excel/ePub), excluding upload to Customer’s website (or other digital platforms) unless expressly agreed; and
(h) other services described in the Order Form.

3.2 Scope is limited to the PS Agreement and In-Scope Assets

EnableAll will provide Professional Services only as described in the applicable PS Agreement and only with respect to the In-Scope Assets. Any statement of work, Deliverables, assumptions, exclusions, inputs required, dependencies, environments, and scope boundaries should be set out in the PS Agreement (including by email). Items not expressly included are excluded, including Excluded Items.

3.3 Time-Based Engagements

Where Professional Services are provided as a Time-Based Engagement:

(a) EnableAll will use commercially reasonable efforts to apply the agreed time toward the objectives described in the PS Agreement;
(b) completion of specific Deliverables is not guaranteed within the time commitment and depends on complexity, technical constraints, and Customer cooperation;
(c) if additional time is required, EnableAll will notify Customer and may require purchase of additional time; and
(d) unless otherwise agreed in writing, unused time does not roll over and is not refundable once work has commenced.

3.4 Excluded Items

Unless expressly included in the PS Agreement, Professional Services do not cover Excluded Items. Where Customer requests work relating to Excluded Items, EnableAll may require a Change (including revised fees/timeline) or may decline the request.

3.5 Demand letter / complaint notice requirement (where Litigation Support is purchased)

Where the PS Agreement includes Litigation Support, Customer must notify EnableAll in writing and provide relevant documents within three (3) business days of becoming aware of the demand letter, complaint, or similar communication. Failure to provide timely notice may limit EnableAll’s ability to provide support.

4. Assumptions, Dependencies, and Change Control

4.1 Assumptions

Unless otherwise stated in a PS Agreement, Professional Services are provided on the assumptions that:

(a) Customer will provide timely access to required systems, environments, repositories, and personnel;
(b) Customer Materials will be accurate, complete, and production-ready where applicable;
(c) Customer will not make material changes to In-Scope Assets during performance that would affect scope, findings, or remediation outcomes (unless agreed as a Change); and
(d) any third-party tools/platforms/themes/custom code involved may impose limitations outside EnableAll’s control.

If these assumptions are not met, EnableAll may revise scope, estimates, timelines, fees, or suspend performance until resolved.

4.2 Changes to scope

Any material change to scope, Deliverables, timeline, assumptions, or fees must be agreed in writing (including email). EnableAll may provide a revised Quote (or written change summary) and may pause work until the Change is agreed.

4.3 Customer issues and risk escalation

Customer will raise any issues, concerns, or risks promptly when identified, especially where they may impact delivery, acceptance, or timelines.

4.4 Changes, cancellations, and reprioritisation

Customer must notify EnableAll promptly in writing if Customer wishes to change, remove, or reprioritise any scope items or Deliverables. If Customer requests that EnableAll stop work on any item, Customer remains responsible for fees and costs incurred for work performed up to the date EnableAll ceases work on that item, and any non-cancellable commitments incurred by EnableAll. Any prepaid fees for work not yet performed may be refunded or credited at EnableAll’s discretion, unless otherwise stated in the PS Agreement.

4.5 Staging/testing and deployment

Unless expressly included in the PS Agreement, Customer is responsible for: (a) testing changes and recommendations in a staging/sandbox environment where appropriate; and (b) deploying changes to production. EnableAll is not responsible for production issues caused by Customer deployment decisions or changes made outside EnableAll’s control.

4.6 Feasibility and disproportionate effort

If EnableAll determines that a requested remediation, Deliverable, or Change would require disproportionate effort or is not technically feasible (including due to third-party constraints, site complexity, or Customer Materials), EnableAll may: (a) propose an alternative approach; (b) propose a Change (including revised fees/timeline); or (c) decline the request. Fees remain payable for work performed to date in accordance with Section 4.4 and Section 13.2.

5. Customer Responsibilities

Customer is responsible for:

(a) providing timely access to Customer Materials, environments, credentials, and personnel reasonably needed;
(b) ensuring Customer has the rights to provide Customer Materials and grant access;
(c) reviewing Deliverables promptly and providing feedback within any agreed review periods;
(d) implementing any remediation recommendations or guidance unless the PS Agreement explicitly states EnableAll will implement specific changes;
(e) ensuring its website/digital assets comply with applicable Accessibility Standards (as defined in the TOS), including obtaining independent legal advice where appropriate; and
(f) performing reasonable QA and verification (including regression testing) of implemented changes, and promptly notifying EnableAll of any issues discovered.

EnableAll is not responsible for delays or outcomes caused by Customer’s failure to meet these responsibilities.

6. EnableAll Responsibilities

EnableAll will:

(a) perform Professional Services with reasonable skill and care and in a professional and workmanlike manner consistent with industry standards;
(b) provide Deliverables (if any) described in the PS Agreement; and
(c) use commercially reasonable efforts to meet any timelines stated in the PS Agreement, acknowledging that timelines may be estimates and are dependent on Customer cooperation and technical constraints.

7. Deliverables, Review, and Acceptance

7.1 Review period

Unless otherwise stated in the PS Agreement, Customer will have ten (10) business days after delivery of a Deliverable to notify EnableAll in writing of any material non-conformance with the PS Agreement (“Review Period”).

7.2 Acceptance

If Customer does not provide written notice of material non-conformance within the Review Period, the Deliverable will be deemed accepted.

7.3 Corrections

If Customer provides timely notice of material non-conformance, EnableAll will use commercially reasonable efforts to correct the non-conformance and re-deliver the Deliverable. If correction is not commercially feasible, Customer’s sole remedy is limited as set out in Section 10 (Warranty).

7.4 File Remediation Services

Where File Remediation Services are included in the PS Agreement:

(a) Customer will provide final, production-ready files in the format requested by EnableAll.
(b) Unless otherwise agreed, EnableAll will not modify branding, design, layout, or substantive content, except as needed to improve accessibility.
(c) Customer is responsible for providing accurate alternative text for images/graphics where requested. If Customer does not provide alternative text, EnableAll may provide best-effort alternative text, without warranty that it meets Customer’s brand, legal, or regulatory preferences.
(d) File Remediation Services do not include uploading remediated files to Customer’s website unless expressly included in the PS Agreement.

7.5 Post-delivery issues (files)

If Customer identifies a material accessibility defect in a remediated file that is within scope of the PS Agreement and existed at delivery, Customer must notify EnableAll within a reasonable time. EnableAll will use commercially reasonable efforts to correct the defect or, if not commercially feasible, refund the applicable fees for the affected file remediation work. This is Customer’s sole remedy for such defect.

8. Intellectual Property and Use of Deliverables

8.1 TOS IP terms apply

The intellectual property provisions in the EnableAll TOS apply to Professional Services and Deliverables. If there is any conflict between the TOS and these PS Terms regarding Professional Services Deliverables, this Section 8 will apply.

8.2 Customer Materials and Customer IP

Customer retains all right, title, and interest in and to Customer Materials and Customer IP. Customer grants EnableAll a limited, non-exclusive right to use Customer Materials solely to perform the Professional Services and provide the Service and Deliverables.

8.3 EnableAll Background IP

EnableAll retains all right, title, and interest in and to its pre-existing and independently developed intellectual property, including (without limitation) the EnableAll Service, Documentation, tools, templates, libraries, methodologies, processes, know-how, reusable code, and any improvements or general learnings developed in connection with Professional Services (“EnableAll Background IP”). Nothing in the PS Agreement transfers ownership of EnableAll Background IP to Customer.

8.4 Deliverables licence (default)

Unless expressly stated otherwise in an Order Form/SOW as “Exclusive Deliverables” under Section 8.6, and subject to full payment of all applicable fees, EnableAll grants Customer a non-exclusive, non-transferable, non-sublicensable, royalty-free licence to use the Deliverables solely for Customer’s internal business purposes and in connection with Customer’s own website and digital assets.

8.5 Custom website implementation and adaptations

To the extent EnableAll creates custom code, configurations, or implementation work that is developed specifically for and deployed into Customer’s website as part of the Professional Services (“Customer-Specific Implementation”), Customer will own the IP Rights in that Customer-Specific Implementation as installed on Customer’s website, subject to the limitations below. For clarity:

(a) Customer-Specific Implementation may include adaptations or modifications made to Customer’s website using EnableAll templates or standard approaches;
(b) Customer’s ownership does not include EnableAll Background IP, nor any generic, reusable components, template libraries, or methods used to create the Customer-Specific Implementation; and
(c) EnableAll may continue to use and develop its Background IP, learnings, and general techniques, provided EnableAll does not disclose Customer Confidential Information.

8.6 Exclusive Deliverables

From time to time, the parties may agree in an Order Form/SOW that certain Deliverables are developed “Exclusively” for Customer (“Exclusive Deliverables”). Where a Quote/Order Form/SOW expressly labels Deliverables as Exclusive Deliverables:

(a) Customer will own the IP Rights in those Exclusive Deliverables upon full payment;
(b) EnableAll assigns to Customer all IP Rights it owns in the Exclusive Deliverables, and will execute reasonably necessary documents to give effect to that assignment upon Customer’s request (at Customer’s cost, unless agreed otherwise); and
(c) notwithstanding the above, EnableAll retains all rights in EnableAll Background IP and any materials not expressly designated as Exclusive Deliverables.

8.7 Portfolio and reuse restrictions

Customer will not publish, distribute, or make Deliverables available to third parties except as necessary for Customer’s internal operations (including sharing with its contractors working on Customer’s website), and any such recipients must be bound by confidentiality obligations at least as protective as those in the TOS/PS Terms.

8.8 Platform enhancements / custom feature work

If the PS Agreement includes custom feature development or enhancements to the EnableAll platform, Customer acknowledges such enhancements may become part of EnableAll’s platform offering and EnableAll may make them available to other customers, provided EnableAll does not disclose Customer Confidential Information.

9. Fees, Payment, and Expenses

9.1 Fees

Fees are as stated in the applicable PS Agreement and are payable without set-off or counterclaim unless required by law. VAT and other sales taxes will be added in addition, where applicable.

9.2 Expenses

Where applicable and if agreed in the PS Agreement, Customer will reimburse EnableAll for reasonable, pre-approved travel and out-of-pocket expenses. Expenses may be invoiced in arrears.

9.3 Payment timing

Unless otherwise specified in the applicable PS Agreement, Professional Services are prepaid in full before work commences. Where the PS Agreement specifies staged payments (for example, a deposit and a balance), Customer shall pay each stage in accordance with the PS Agreement.

9.4 Commencement of work

EnableAll is not required to commence (or continue) Professional Services until any applicable upfront payment, deposit, or other undisputed amounts due have been received in cleared funds, unless EnableAll agrees otherwise in writing.

9.5 Invoiced engagements

Where EnableAll has agreed in writing to invoice Customer for Professional Services, payment is due within thirty (30) days of the invoice date (or such other period stated in the PS Agreement).

9.6 No right to use Deliverables until paid

Customer’s right to use, rely on, implement, or otherwise exploit any Deliverables is conditional on full payment of all fees and expenses due for the relevant Professional Services and Deliverables. If Customer has not paid the applicable amounts when due, Customer must not use the Deliverables (including implementing remediation guidance or code) until payment is made in full.

9.7 Late payment

Late payment interest and related remedies apply as set out in the TOS (including the Bank of England interest provision for invoiced amounts), and EnableAll may suspend Professional Services and access to its software/services for non-payment in accordance with these PS Terms and/or the TOS.

9.8 Disputed amounts

Customer may withhold payment only for amounts reasonably disputed in good faith, provided Customer gives written notice describing the dispute in reasonable detail within ten (10) business days of the invoice (or Deliverable delivery, if applicable), and Customer pays all undisputed amounts when due.

9.9 Failed payments

If a payment attempt fails, EnableAll may retry collection using the agreed payment method(s) and may suspend Professional Services until payment is received. Customer is responsible for any bank or payment provider fees charged by Customer’s financial institution.

9.10 Professional Services Subscriptions (recurring)

(a) Purchase and scope. Customer may purchase recurring Professional Services as a Professional Services Subscription, as described in an applicable Order Form/SOW. The scope, included time allocation (hours/days), any included Deliverables, and any limits or exclusions will be as stated in the Order Form/SOW.

(b) Billing frequency and payment method. Professional Services Subscriptions are billed in advance on the frequency stated in the Order Form/SOW (monthly, quarterly, or annual) and may be charged via (i) Shopify App Store billing (where applicable); (ii) direct debit/automatic payment (including via EnableAll’s payment provider); or (iii) an online payment link or invoice, as stated in the Order Form/SOW.

(c) Auto-renewal. Unless otherwise stated in the Order Form/SOW, Professional Services Subscriptions renew automatically for successive periods equal to the then-current subscription period.

(d) Cancellations. Customer may cancel a Professional Services Subscription effective at the end of the then-current subscription period by providing notice (or cancelling via the relevant platform) in accordance with the Order Form/SOW. Fees paid for the current subscription period are non-refundable except as expressly stated in the PS Agreement.

(e) Scheduling and carryover. Unless the Order Form/SOW expressly states otherwise: (i) unused hours/days do not roll over; (ii) EnableAll will use commercially reasonable efforts to schedule work within the subscription period, subject to capacity and Customer responsiveness; and (iii) Customer acknowledges that delivery depends on timely access, inputs, and approvals.

(f) Overages and out-of-scope work. Work requested beyond the included hours/days or outside scope will be treated as additional Professional Services and may require an additional Quote or written approval.

10. Warranty and Disclaimers

10.1 Limited warranty

EnableAll warrants that Professional Services will be performed in a professional and workmanlike manner. For any breach, EnableAll’s sole obligation and Customer’s sole and exclusive remedy will be for EnableAll to re-perform the applicable Professional Services, or if not commercially feasible, to refund any unused prepaid fees for the affected Professional Services.

10.2 No guarantee of compliance

Professional Services are intended to support accessibility improvements but do not guarantee compliance with WCAG, ADA, EAA, or any other Accessibility Standards. Customer acknowledges that full accessibility compliance may require ongoing manual testing, human review, and further remediation beyond the Professional Services.

10.3 No legal advice

EnableAll does not provide legal advice or legal services. Nothing in the Professional Services, Deliverables, or communications from EnableAll should be construed as legal advice. Customer should consult qualified legal counsel regarding its compliance obligations.

10.4 Third-party and customer-change limitations

EnableAll is not responsible for outcomes affected by third-party platforms/apps, customized themes, bespoke code, Customer’s implementation choices, or changes made by Customer after delivery.

10.5 Litigation Support limitations

Litigation Support (if purchased or provided) is technical assistance only and is not legal advice or legal representation. EnableAll does not pay or reimburse Customer’s legal fees, settlements, penalties, or damages. Customer remains solely responsible for its legal strategy and decisions, and should consult qualified legal counsel.

11. Data Protection and Access Security

11.1 DPA applies

To the extent EnableAll processes Personal Data to provide Professional Services, the Data Processing Agreement in the TOS applies.

11.2 Access controls

Customer will provide access on a least-privilege basis and will promptly revoke or rotate credentials upon request or at the end of the engagement. EnableAll may suspend Professional Services if required access is not provided securely or promptly.

12. Confidentiality

Confidentiality obligations for Professional Services are governed by the Confidentiality provisions in the TOS, and apply equally to Customer Materials and Deliverables.

13. Suspension and Termination of Professional Services

13.1 Suspension

EnableAll may suspend Professional Services if Customer:

(a) fails to pay amounts when due;
(b) fails to provide required access or Customer Materials; or
(c) requests or requires actions that would breach applicable law or create security risk.

Timelines will be extended by the duration of any suspension.

13.2 Termination and effect

Either party may terminate a Professional Services engagement for cause in line with the termination principles in the TOS and/or as stated in the PS Agreement. If Customer terminates (or requests cancellation of) a Professional Services engagement after work has commenced, Customer remains responsible for: (a) fees for all work performed up to termination; and (b) any non-cancellable commitments incurred by EnableAll. Any prepaid amounts relating to work not yet performed will be handled in accordance with Section 4.4 and the PS Agreement.

14. Limitation of Liability

14.1 Non-excludable liability

Nothing in these PS Terms excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

14.2 Exclusion of certain damages

To the maximum extent permitted by law and subject to Section 14.1, neither party shall be liable for indirect or consequential loss, loss of profits, loss of business, depletion of goodwill, or loss/corruption of data.

14.3 Liability cap

Subject to Section 14.1, EnableAll’s total aggregate liability arising out of or relating to the Professional Services will not exceed the greater of:

(a) the Professional Services fees paid by Customer for the six (6) months immediately preceding the event giving rise to the claim (or, if the engagement is shorter, the fees paid for the engagement to date); or
(b) fifty US dollars ($50).

14.4 Additional exclusions (Professional Services context)

Without limiting the foregoing, EnableAll shall not be liable for claims, demands, fines, penalties, legal fees, or settlement payments arising from or related to:

(a) Customer’s failure to implement recommendations (where implementation is Customer’s responsibility);
(b) Customer changes made after delivery;
(c) third-party applications, plugins, integrations, or platform limitations;
(d) customizations, bespoke code, or non-standard themes that introduce or maintain accessibility barriers; or
(e) matters outside the agreed scope in the PS Agreement.

15. General

15.1 Governing law and jurisdiction

These PS Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, consistent with the TOS.

15.2 Subcontractors

EnableAll may use qualified subcontractors to deliver Professional Services, provided EnableAll remains responsible for their performance and confidentiality obligations.

15.3 Updates

EnableAll may update these PS Terms from time to time. Updated PS Terms apply to Professional Services accepted after the effective date of the update unless otherwise agreed in writing.

16. Contact Information

Standard Support:
• Email: [email protected]
• Help Desk: Available through your EnableAll account dashboard
• Documentation: support.enableall.com

Sales and Expert Services:
• Email: [email protected]

Mailing Address:
EnableAll Limited, 4th Floor, Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, United Kingdom